Cancellation & refund policy

PoliteReach is a monthly subscription for a digital service. Nothing is shipped; access is given in the dashboard as soon as a payment succeeds.

Cancelling

• Cancel at any time from the Subscription page in the dashboard, or by emailing us.
• Cancellation takes effect at the end of the month already paid for. You keep access until then and are not charged again.
• Reducing seats works the same way: the lower count applies from the next renewal.

Refunds

• Months already started are not refunded, in full or in part, because the service is available for the whole month.
• A duplicate charge, or a charge made after you cancelled, is refunded in full. Tell us within 30 days of the charge.
• If the service was unavailable to you for a significant part of a month because of a fault on our side, write to us and we will refund or credit that month fairly.
• Approved refunds go back to the original payment method through Razorpay, usually within 5-7 working days.

Trials

Nothing is charged during a free trial, so there is nothing to refund.

Questions: write to deven@diverselabs.org. PoliteReach is run by Deven Dipakkumar Rathod (Diverse Labs), India.